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Jira connection

Create or update Jira issues from survey responses. Automatically turn feedback into tracked tasks, bugs, or requests in your Jira projects.

Overview

The Jira connection creates a new issue in your chosen Jira project for each survey response. You map survey questions to issue fields and can set fixed values for properties like issue type and priority. With lookup support, you can update existing issues instead of creating duplicates.

Prerequisites

  • A Jira (Atlassian) account with access to at least one project

  • A survey with at least one question

Setup

Step 1: Connect your Jira account

Select an existing connected Jira account or click Connect an account to authenticate with Atlassian via OAuth.

Step 2: Select a project

Choose the Jira project where issues should be created.

Step 3: Configure fields and set trigger rules

Set fixed values for issue properties like issue type and priority. Then map your survey questions to issue fields such as summary and description. Optionally set a lookup field to update existing issues instead of always creating new ones. Finally, choose which response statuses trigger the sync — Complete, Disqualified, or Over Quota. You can also add conditions to filter which responses are sent.

Field mapping

Each survey question can be mapped to a Jira issue field. Common mappings include:

  • Summary — The issue title, typically mapped to a short-answer question

  • Description — The issue body, useful for detailed feedback. Formatted using Atlassian Document Format (ADF) for rich text rendering in Jira.

  • Priority — Issue priority level (e.g., Highest, High, Medium, Low, Lowest)

  • Labels — Tags for categorizing and filtering issues

  • Issue type — The type of issue to create (e.g., Bug, Task, Story)

You can set fixed values for any of these fields, so every issue created by the connection gets the same type, priority, or labels regardless of the survey answers.

Lookup field

When you set a lookup field, Centiment searches for an existing issue using Jira's query language (JQL) where that field matches the mapped survey answer. If a match is found, the issue is updated. If no match is found, a new issue is created.

Backfill

When first enabled, existing responses that match your trigger rules are automatically synced to Jira.

Good to know

  • Issues are scoped to the project you select during setup. If you need issues in multiple projects, create separate connections.

  • Descriptions are formatted in Atlassian Document Format, so they render with proper structure and formatting in Jira, not just plain text.

  • Make sure your Jira account has permission to create and edit issues in the selected project.