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Microsoft Teams connection

Send survey response notifications to a Microsoft Teams channel or chat. Keep your team in the loop without leaving Teams.

Overview

The Microsoft Teams connection sends a formatted message to your chosen Teams channel or 1:1 chat every time a survey response matches your trigger rules. Each message is delivered as an Adaptive Card with structured response data for easy reading.

Prerequisites

  • A Microsoft 365 account with access to Microsoft Teams

  • A survey with at least one question

Setup

Step 1: Connect your Microsoft account

Select an existing connected Microsoft account or click Connect an account to authenticate with Microsoft via OAuth.

Step 2: Select a channel or chat

Choose where notifications should be sent. You can pick a channel within a team or send messages as a 1:1 chat to a specific user.

Step 3: Customize questions

Choose which survey questions to include in the message. You can exclude questions that aren't relevant to the team receiving the notifications. For each included question, you can set a custom label — a shorter, more readable name that appears in the message instead of the full question text. Leave the label empty to use the original question text.

Step 4: Set trigger rules

Choose which response statuses should trigger a notification — Complete, Disqualified, or Over Quota. You can also add conditions to filter which responses are sent. For example, only notify the channel when a respondent gives a negative rating or selects a specific answer.

What's included in each message

Each Teams message is delivered as an Adaptive Card containing:

  • Response metadata — Status, timestamps, duration, and the unique response ID

  • Question and answer pairs — Each included question with its answer, cleanly formatted

Messages are capped at 25 questions to stay within Teams' message size limits. If your survey has more than 25 questions, the remaining ones are omitted.

No backfill

Like other messaging connections, Microsoft Teams does not backfill existing responses when first enabled. This prevents flooding your channel with a large batch of historical messages. Only new responses trigger notifications.

Good to know

  • Messages use Microsoft's Adaptive Card format, so they render as structured, visually clean cards — not plain text.

  • For channel messages, make sure the Centiment app has been added to the target team.

  • 1:1 chat messages are sent directly to the selected user, which can be useful for routing specific survey responses to a particular person.