- E-sign your quote. Once you receive your quote, e-sign it to get started. Need adjustments? Email your project manager directly for updated pricing. If you’d like a quote for a new survey project, you can request one here.
- Submit your survey. After signing your quote, follow the emailed instructions to submit your survey.
- You can create your survey in our built-in Survey Tool. Using a 3rd party tool? We can help with the technical setup or you can check out our setup documentation for various 3rd party survey tools.
- Survey data collection is just one part of your project lifecycle. Need additional support? Explore our Research Services for end-to-end assistance.
- Soft launch. We’ll start by collecting an initial ~10-20 completed responses for your review. These initial responses come from real respondents and are included in your overall response count.
- This phase helps ensure your survey questions are clear to respondents and your survey logic is functioning as expected.
- Please note that soft launch results are not indicative of balancing, quotas, or representative of the sample as a whole.
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Once you approve the soft launch data, we’ll proceed to the next stage.
- Full launch. We’ll complete the data collection process, gathering the remaining responses. If you have any questions about specific responses, contact your project manager for assistance.
- Invoicing. Charges are processed upon delivery of your data set when a bank account or credit card is connected. Large companies may be invoiced after data collection, with payment due within 30 days. Pre-payment may be required for individuals and first-time customers to ensure prompt service.