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GDPR and CCPA Compliance

Centiment's commitment to top-quality data extends to following governmental guidelines designed to protect your data.

We are committed to granting respondents and researchers alike more control over their data in order to protect the privacy of those who interact with our service here at Centiment. As such, we’ve taken steps to ensure that we’re compliant with GDPR and CCPA requirements. 

Researchers and respondents can easily request access to their personal information -- simply contact support@centiment.co to request access to or to update your personal information to maintain accuracy. Researchers and respondents have specific rights as defined within the CCPA, which have been explained throughout this document. To review your rights as written in the California Consumer Privacy Act, please click here.

California Civil Code Section § 1798.83 permits users of our Website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@centiment.co.

We automatically delete data that no longer serves our business. Included in this deletion methodology are the data sets we collect for our researchers: once your project has concluded and your results have been delivered, we delete any related files. Please note that, if you’re using a third-party survey tool such as Qualtrics, Survey Monkey, Survey Gizmo, etc., then the tool may store your data and is subject to each individual companies’ data retention policies. 

Additionally, we honor all requests to delete personally identifiable information, though we may keep an aggregation of de-personalized information for accounting purposes. This de-personalized information will be anonymized so as to prevent reidentification. At any juncture, you can request that Centiment stop processing your data by contacting support@centiment.co. By interacting with our services, you consent to have your data processed by Centiment. If at any time, you would like to revoke that consent, you may do so by contacting our support team at the email address listed above.

Centiment commits to regularly reviewing data protection policies for updates, effectiveness, changes in data-handling, and other contributing factors.