Seats represent the total number of people you can work with through your organization. This includes both collaborators and organization members.
Collaborators
Collaborators are added at the workspace level, not from the Seats page. By default, they are external users with their own independent accounts. They only have access to the specific workspaces (and surveys) where they are invited.
Within a workspace, collaborators can be assigned a role of Editor or Viewer.
Organization members
Add someone as an organization member when you want them to create their own private workspaces under your account and use your monthly response allocation.
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Owner – ultimate account holder (one per organization)
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Admin – manage org seats, billing, and settings
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Member – standard role within the organization
When first added, organization members do not automatically have access to any existing workspaces. To participate in one, they must also be added as collaborators at the workspace level.
Quick comparison
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Collaborators |
Org members |
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Billing |
Not billed to your organization |
Fall under your billing instance |
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How they’re added |
From the workspace level |
From the Seats page |
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Workspace access |
Only the workspaces they’re invited to |
No workspace access by default — must also be added as collaborators |
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Private workspaces |
Cannot create |
Can create private workspaces that use your monthly response allowance |
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Roles |
Editor, Viewer (per workspace) |
Member, Admin, Owner (org-level) |
Seat limits
Seats include both collaborators and org members.
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Essentials plan: 3 seats
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Professional plan: 10 seats
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Enterprise plan: custom limits
Key takeaway
Add organization members from the Seats page. Add collaborators directly from the workspace where you want them to participate.