Understanding seats — collaborators vs. org members

Seats represent the total number of people you can work with through your organization. This includes both collaborators and organization members. 

Collaborators

Collaborators are added from the workspace level, not from the seats page. They have their own independent accounts and only have access to the specific workspaces (and surveys) where they are invited.

Within a workspace, collaborators can be given roles such as Editor or Viewer.

If someone is already an organization member and you add them as a collaborator in a workspace, they retain their organization rights and billing association while also appearing as a collaborator for that workspace.

Organization members

Organization members are added from the seats page. They can have one of three roles:

• Owner – ultimate account holder (one per organization)

• Admin – manage seats, billing, and organization settings

• Member – standard role within the organization

When first added, organization members do not automatically have access to any workspaces. To work in a specific workspace, they must also be added as collaborators at the workspace level.

Unlike external collaborators, members fall under your billing instance. They can create private workspaces under your organization and consume your monthly response allowance.

Quick comparison

Seat limits

Seats include both collaborators and org members.

• Essentials plan: 3 seats

• Professional plan: 10 seats

• Enterprise plan: custom limits

Note: Add organization members from the Seats page. Add collaborators directly from the workspace where you want them to participate.